Frequently Asked Questions
FAQs
- 01
For a comprehensive overview of our ring sizes, please refer to the ring size chart.
For an ideal ring fit, you should consider the following important measuring factors:
Measure the specific finger you plan to wear the ring on, as finger sizes can vary between hands.
Measure in the evening, as fingers may swell slightly during the day.
Take temperature fluctuations into account, as cold can cause fingers to shrink.
If your knuckle is significantly larger than the base of your finger, measure the knuckle and consider going up a size.
To ensure a precise fit, please take finger measurements over several days or use an alternative measuring method before making your final purchase.
1. Using the printable size measuring tool:
Download and print our provided size measurement tool: [Click here to download].
Follow the instructions on the tool to determine your size. If you're between sizes, we recommend choosing the larger size.
Please refer to our size chart and match your measured finger circumference (in millimeters) to the corresponding Je Inspi ring size.
2. Measuring instructions (with string or tape):
Wrap a string or ribbon around the base of your finger or around your knuckle for a comfortable fit.
Mark the point where the string overlaps.
Measure the marked string in millimeters (preferred) or inches using a ruler.
Consult our size chart to find your Je Inspi ring size based on your measured circumference.
3. Measuring an existing ring:
Choose a ring that fits comfortably on the desired finger.
Measure the inner diameter of the ring in millimeters.
Use our size chart to match the inner diameter to the nearest Je Inspi ring size
- 02
For a comprehensive overview of our bracelet sizes, please refer to the bracelet size chart.
Tips for determining bracelet size:
For a looser fit, we recommend adding one centimeter to your measured wrist circumference.
Remember that wrist sizes may vary slightly between your left and right hand.
We offer two methods to accurately determine your bracelet size:
1.Using the printable size measuring tool:
Download and print our bracelet size measuring tool: [Click here to download].
Follow the instructions to find your wrist size. If you're between sizes, choose the larger size.
Match your measured wrist circumference to the corresponding Je Inspi bracelet size in our table.
2.Measuring instructions (with string or tape):
Wrap a string or band around the thickest part of your wrist, typically the wrist joint.
Mark the point where the string overlaps.
Measure the string in millimeters or inches.
Refer to our size chart to find your Je Inspi bracelet size based on your measured wrist circumference.
- 03
For a comprehensive overview of our necklace and chain measurements, please refer to the necklace size chart.
We recommend the following:
Consider the necklace model: Different necklace styles (e.g. choker, pendant, long chain) naturally come in different lengths.
Personal preferences: Your preferred fit (e.g., tight around the neck, mid-chest, long) will also influence your choice.
- 04
Choosing the right watch size depends on your preferred fit (loose, snug, or tight) and the design of the watch. Please consider the watch case and model, as some watch surfaces may be flat rather than curved, affecting how it sits on your wrist.
For a comprehensive overview of our bracelet sizes, please refer to the watch size chart.
1.Using the printable size measuring tool:
Download and print our wrist size measuring tool: [Click here to download].
Follow the instructions on the printed tool to determine your wrist size. If your measurement is between two sizes, we recommend choosing the larger size.
Compare your measured wrist circumference with the Je Inspi watch size chart to find the appropriate size.
2.Measuring instructions (with string or tape):
Wrap a flexible tape measure, string, or band around the wrist on which you plan to wear your Je Inspi watch.
Mark the point where the ends overlap.
Measure the length of the string or ribbon in millimeters or inches using a ruler.
Refer to the Je Inspi watch size chart to find the appropriate size based on your measurement.
3.Measuring an existing clock:
Measure the inside length of the existing watch strap in millimeters or inches.
Compare this measurement to the Je Inspi watch size chart to find the most appropriate size.
- 01
Je Inspi crafts its products from a variety of high-quality materials, including 18kt gold, 14kt gold, 925 sterling silver, natural diamonds, lab-grown diamonds, and cords. We carefully select each material, ensuring ethical and sustainable sourcing, and all diamonds are conflict-free.
- 02
The majority of Je Inspi jewelry, diamonds, and products are crafted in our own workshop in India.
- 03
Yes, all diamonds weighing 1.00 carats or more are certified by GIA (https://www.gia.edu) or IGI (https://www.igi.org), the industry's most reputable and trusted gemological laboratories. To ensure your peace of mind, the certificate(s)/report(s) number will be included on your invoice, enabling you to independently verify and download the certificate from the respective laboratory's website.
- 04
Absolutely. All jewellery items are certified by SGL (https://sgl-labs.com) or IGI (https://www.igi.org). This provides dual confirmation of your product's authenticity, in addition to the diamond certification where applicable. To ensure your peace of mind, the certificate(s)/report(s) number will be included on your invoice, enabling you to independently verify and download the certificate from the respective laboratory's website.
- 05
Expect slight variations: weight (±0.01 ct) and size (±0.10 mm) may occur per diamond.
- 06
Due to variations in screen settings, the actual color of the product may differ slightly from what appears on your devices.
- 01
Proper care is essential to maintaining the beauty and longevity of your jewelry. Here are some important guidelines:
Storage:
Store each piece individually in a soft pouch, the original Je Inspi packaging, or a jewelry box with compartments to avoid scratches.
Make sure chains are closed and lying flat to avoid tangling.
Avoid storing multiple pieces together without protective separation.
Protection from environmental influences:
Keep jewelry away from intense heat and extreme temperature fluctuations.
Avoid contact with cosmetics and household chemicals, as these can cause discoloration.
Remove jewelry before exercising, showering, or sleeping.
Remove jewelry before any activity that could damage it, such as exercising, cooking, or gardening.
Cleaning:
Polish gold jewelry regularly with a soft polishing cloth to maintain its shine.
You can clean diamond-studded jewelry (without cords) yourself:
Brush it gently with a very soft brush in lukewarm soapy water (with a pH-neutral soap).
Rinse it thoroughly with lukewarm water.
Dry it with a soft cloth.
It is advisable to have your jewelry checked, cleaned and revitalized by a professional once a year.
Silver care:
Silver jewelry is often electroplated to prevent tarnishing, but this coating wears off over time.
Silver can tarnish through contact with air, sulfur, cosmetics, chlorine or sweat.
Because silver is a soft metal, it is prone to scratches.
Clean silver jewelry with special cleaning cloths, baths or pastes.
Store silver jewelry in a suitable box when not in use.
Diamond care:
Although diamonds are durable, they can be damaged by hard impacts or extreme temperature changes.
Remove diamond-studded jewelry before doing housework or exercising.
Household oils and creams can dull the shine of a diamond.
Ultrasonic cleaning can be used to restore diamonds' luster. This should be performed by a professional jeweler.
- 02
Scratches can occur when two pieces of jewelry are worn in close proximity. Friction between rings worn side by side or between stones within the same ring can cause visible scratches on the surface or edges of the stone.
- 03
To preserve the beauty and integrity of your gemstones:
Protection from impact: Protect your stones from potential impacts. Even diamonds, despite their hardness, can chip or break under repeated impacts.
Regularly check settings: Check the prongs and settings of your stones regularly to ensure they are secure.
Professional cleaning: Have your jewelry professionally cleaned if the stones lose their shine or appear dull.
- 04
To keep your Je Inspi timepiece functioning optimally and looking its best, consider these care recommendations:
Everyday Practices:
Magnetic fields can interfere with accuracy. Therefore, keep your watch away from devices like smartphones and computers.
To prevent scratches, wearing other bracelets on the same wrist is not advisable.
Damage can occur during sleep, so it's best to remove your watch at night.
High-impact sports, such as golf and tennis, can cause vibrations that harm the movement. Avoid wearing your watch during such activities.
Fluctuations in temperature and humidity, such as those found in saunas, should be avoided.
For automatic mechanical watches, a Je Inspi specialist should ensure proper bracelet fitting to guarantee optimal winding.
Regardless of water resistance, a soft, dry cloth is ideal for cleaning.
Concerning Water Resistance:
Prior to water exposure, verify the crown is fully secured.
Underwater operation of chronograph pushers, minute repeaters, or second time zone functions is prohibited.
Rinsing with fresh water after swimming is crucial to remove salt or chlorine residue.
Complication Watch Specifics:
Due to their intricate design, watches with complications require extra care.
Magnetic fields can disrupt the movement; therefore, avoid exposure.
Time and date adjustments must be handled with care:
Adjustments during active striking mechanisms or perpetual calendars should never occur.
Follow the movement's specific time and date adjustment periods.
Gear damage can result from date changes between 10 PM and 2 AM (or 8 PM and 2 AM for some).
Forcing the crown during winding should be avoided when resistance is felt.
Underwater use of pushers, bolts, or correctors is prohibited for chronograph and minute repeater watches.
Vibration damage can occur during high-vibration activities; therefore, avoid wearing the watch.
To prevent oil drying, wind the watch approximately a dozen turns during periods of non-use.
If your Je Inspi products need attention, reach out to us with a service portal to arrange for care or repair.
- 01
Creating an account is simple. On the desktop version of our website, locate the account creation icon in the top right corner of the navigation menu.Fill out all the required fields in the registration form. This typically includes your name, email address, and a secure password.
- 02
With an account you can:
Track the progress of your online order directly.
Speed up future purchases by saving your personal information.
Get exclusive access to special content and previews of new Je Inspi designs.
Become part of Je Inspi. Create an account.
- 03
You can easily update your information in your customer account in the "My Account" section.
- 04
We use cookies to store the contents of your shopping cart and to optimize your login experience. Please note that disabling cookies may limit the functionality of the site and require you to re-enter information each time you visit. For detailed information on cookie management, please see the Je Inspi Cookie Policy.
- 05
The trust of our customers is of utmost importance to Je Inspi. We value your relationship and treat your personal data with the utmost care to provide tailored services. We attach great importance to the responsible handling of personal data in accordance with the GDPR. Detailed information on data processing can be found in the Je Inspi Privacy Policy . We recommend that you review this policy regularly for updates and information on exercising your data rights.
- 06
Go to the account login page and click the "Forgot your password?" link. Enter your registered email address and click "SEND." You will receive an email with instructions on how to reset your password.
- 07
Orders placed without logging into your account will not be displayed. If you need information about previous orders, please contact our customer service.
- 08
Due to technical and data protection limitations, merging multiple accounts is not possible.
- 09
To unsubscribe from our newsletter, use the link provided in each newsletter you receive. For other email preferences, please sign up with a new email address.
- 01
To place an order on the Je Inspi website ( https://www.je-inspi.com ), please follow these steps:
Browse and select: Navigate to the item you're interested in. Click on the product to view its details.
Specify options: Select material, color, carat weight, size or length as required and specify the quantity.
Add to cart or buy now: Select "BUY NOW" to check out immediately or "ADD TO CART" to continue browsing.
Check your shopping cart: Click the shopping cart icon in the top right corner to view your selected items.
Checkout: Click the "CHECKOUT" button to complete your purchase.
Complete your purchase: Follow the on-screen instructions to enter your shipping and payment information.
- 02
Yes, Je Inspi allows guest checkout. During the checkout process, you also have the option to create an account for future convenience. However, please note that orders placed without logging into your account will not appear in your order history.
- 03
Absolutely! Je Inspi welcomes custom design requests. Please contact our customization team to discuss your vision.
- 04
Yes, you can add a personal message. Every purchase includes a blank gift card for you to sign. Alternatively, you can have your message printed directly on the card by entering it in the designated field during checkout. Please also contact us to request the removal of price tags.
- 05
We appreciate your interest, but Je Inspi currently only ships to EU countries. If you are located outside the EU, please contact us to express your interest.
- 06
Currently, phone orders are not available. Our website is designed for easy navigation. However, we are happy to assist you with your online purchase via phone support. Please contact us to to ensure a smooth experience.
- 07
Shortly after your purchase, you will receive an automatic order confirmation email with your order number. Once your item is ready to ship, you will receive a tracking link via email.
- 08
To request changes or cancellation, please contact us as soon as possible. While we cannot guarantee changes after submission, we will do our best to accommodate your request.
- 09
Je Inspi accepts various payment methods, including American Express, Visa, Mastercard, bank transfer, Klarna, Apple Pay, Google Pay, PayPal, EPS transfer and gift cards.
- 10
If the payment has already been processed, changing the payment method is not possible. If you need to change your payment details, please cancel and reorder.
- 01
To acquire a gift card or voucher, proceed to the "GIFT" area within our online store and select "Gift Voucher." You can choose between an electronic "Email Gift Voucher" or a tangible "Gift Voucher Card." Specify the desired amount and finalize your purchase. Should you opt for the digital voucher, the code arrives via email immediately. Conversely, the physical card, packaged in a gift box, will be sent to your specified address.
- 02
During the payment phase of your online order, find the field designated for "Gift Card or Discount Code." Enter the code printed on your voucher or credit. The corresponding value will then be deducted from your total purchase amount.
- 03
Each voucher or credit has its own expiration date. It's important to redeem it within this period. Please note that validity periods and special conditions may vary depending on the voucher category.
- 01
Delivery times vary depending on your location within the EU. Please note that most Je Inspi items are made to order, resulting in a production time of approximately 15 business days. Therefore, the total delivery time is approximately 15-20 business days. Custom-made or personalized pieces may take 3-4 weeks. If you require expedited delivery, please contact us for assistance. We offer free and insured shipping within the EU and cover all costs until your package is delivered. However, please note that shipping costs for returns and exchanges are the customer's responsibility and vary depending on the address.
- 02
Yes, you can specify different billing and shipping addresses during checkout to send your order as a gift. Please also email us to request the removal of price tags.
- 03
We deliver to home and work addresses where packages can be handed over directly. We do not ship to military addresses, restricted areas, collection points, or PO boxes. You can also pick up your order at our store in Linz.
- 04
Unfortunately, we cannot ship a single order to multiple addresses. Please place separate orders for each delivery location.
- 05
Your order will be shipped via Austrian Post, DHL, FedEx, or UPS, depending on your location. All shipments are fully insured and trackable until delivery.
- 06
You will receive a tracking link via email as soon as your order is manufactured and ready to ship.
- 07
Yes, you can select the "Pickup" option during checkout. Currently, in-store pickup is only available at our Linz location.
- 08
Only the person listed on the order is authorized to pick up the order. You must present a valid photo ID that matches the name on your order.
- 09
We currently ship to all EU countries, except the Faroe Islands, Greenland, Heligoland, Büsingen, the Åland Islands, the French overseas territories and departments, the Channel Islands, the Canary Islands, Ceuta, and Melilla. For shipments outside these territories, please contact us for possible solutions.
- 10
Please contact us with your order number and a description of the problem. We will resolve the issue as quickly as possible.
- 11
All packages are shipped from our location in Linz after a thorough quality check.
- 12
Your Je Inspi order will be elegantly packaged in our gift ribbon wrapping and delivered in a specially designed box, accompanied by a Je Inspi shopping bag. The packaging is designed to accommodate multiple jewellery items. Your package will also include your ordered items, jewellery and diamond certificates (if applicable), an invoice, a gift card, and may contain a complimentary surprise card, voucher, or gift.
- 01
To initiate a return, exchange, or refund, a request must be submitted through our service portal within 15 days of receiving your Je Inspi item. Items must be returned in their original, unused condition, complete with all protective materials, invoices, certificates (if applicable), packaging, tags, and stickers. Any free items received must also be returned. Je Inspi reserves the right to refuse returns for items that show signs of wear, use, or alteration. Engraved, embossed, modified, personalized, or made-to-order items are not eligible for return, exchange, or refund. Online purchases may be returned for an exchange or refund, while purchases from a retailer are eligible for exchange only. The right to return or exchange under this policy is limited to the original transaction resulting from an order. Any item that has previously been returned or exchanged is not eligible for subsequent return or exchange. Please see our Return and Exchange Policy for full details.
- 02
To initiate a return, exchange, or refund for online purchases, please complete the request form on our service portal within 15 days of receiving your item. It's important to note that returns, exchanges, and refunds are processed using the original purchase method. Therefore, online orders must be returned online, and items bought at a store dealer can only be exchanged at that specific store. Store dealer purchases are not eligible for refunds.
If you purchased your item online, we will provide you with a Return Authorization Number via email. Subsequently, our team will arrange a carrier pickup for the return shipment. Upon arrival at our facility, the returned item(s) will undergo a mandatory quality control inspection, which typically takes 7-10 working days. Following a successful inspection, you will receive an email confirming either a credit note for exchanges or the initiation of your refund.
For exchange requests, you will use the provided credit note to place a new order. For refund requests, the credited amount will be processed within 7-10 working days. Please be aware that for both exchanges and refunds, the costs of original shipping and return shipping, along with associated insurance, will be subtracted from the credit note or refund. For further details, please refer to our Returns and Exchanges Policy.
- 03
No refunds are offered for in-store returns. However, you may exchange your item for another item or receive a credit note for the purchase value, redeemable within a timeframe specified by the store. To initiate an exchange, please submit a request through our service portal with all required details within 15 days of purchase. Once submitted, you will receive an email confirmation with instructions to visit the original store. Upon arrival, the item will undergo a quality control inspection. If all conditions are met, store staff will assist you with the exchange or issue a credit note.
- 04
All returned items are subject to a mandatory quality control check before a refund is issued. For online purchases, refunds are processed within 7-10 business days, depending on your original payment method. Please see our Return and Exchange Policy for details.
- 05
If your returned item fails quality control or does not meet the return conditions, it will be returned to you. You will be responsible for return shipping and insurance costs. Please review our Return and Exchange Policy.
- 06
Yes, items received as gifts during online purchases can be returned or exchanged following the steps above. Refunds will be issued to the original purchaser. Please review our Return and Exchange Policy.
- 07
Returns must be processed using the original payment method. Therefore, online orders must be returned online.
- 08
The value of the exchanged item should equal or exceed the value of the credit. If it's less, you can place a new order and use the credit against a future purchase.
- 01
Je Inspi offers five years of complimentary services, limited to the first five services performed, for all Je Inspi products. This includes:
Products inspection
Shining and polishing
Cleaning
Stone and prong setting maintenance
Rhodium plating (On silver with white color only)
Important Conditions:
The complimentary service period ends after either the first five services are completed or five years from the purchase date, whichever occurs first.
Any modifications, alterations, or resizing of your Je Inspi products will void the complimentary free service agreement. This service is exclusively for the original, unaltered Je Inspi products.
Services NOT included in the complimentary offer are: resizing, engraving, and any alterations to the original design.
Complimentary services must be accessed through the original purchase channel. If you purchased your products at a Je Inspi store, you must visit or return to that specific store for these services.
For online purchases, you must ship your products to our designated Linz address. Please note that you will be responsible for all shipping and insurance costs associated with sending your products for complimentary free service.
Please refer to our Conditions of Service Repair Policy.
- 02
Submit a service request through our service portal with all the necessary details. If you are eligible, you will receive an email confirmation. For online purchases, you will be instructed to send your items to our address in Linz. Customers are responsible for all shipping, courier, customs, and transportation costs and risks. For in-store purchases, you will be instructed to visit the original store.
- 03
Services vary by retailer and may include:
Shining and polishing
cleaning
Engraving (availability varies)
Cord replacement
Modifications
Repair/replacement of closures
Resizing
Rhodium plating (only on silver with white color)
Maintenance of stone and prong settings
These services are subject to a fee if your products do not meet the conditions for free service. Please note that resizing, engraving, and any changes to the original design will void your right to free service. Please contact us or visit our dealer for service details.
- 04
Services include:
Battery replacement
Metal part cleaning and polishing
General check-ups
Please contact us or visit our store dealer for services.
- 05
You can visit a Je Inspi store or contact us directly. A service portal request is only required for complimentary free services.
- 06
Repair costs vary by product and service, including parts and labor. You'll be notified of costs before service begins. Prices may differ by store. Customers are responsible for all shipping, courier, customs, and transport-related costs and risks.
- 07
We recommend annual jewelry maintenance. Check the following:
Loose fasteners or safety locks
Moving stone settings (recognizable by rattling or snagging on fabric)
If you have any concerns, have your jewelry checked.
- 08
Watches require regular cleaning due to the drying out of oil. A function check every five years is recommended. Service may be required sooner if the watch runs fast or slow. Mechanical watches should be wound regularly, even when not being worn.
- 09
Polishing removes scratches, but a thin layer of metal is removed. We recommend:
Maximum two polishes for white gold watches
Maximum of three polishes for colored gold watches
- 10
Average battery lifespan is 2-3 years. Remove used batteries to prevent damage. Contact us or visit a store for battery replacement.
- 11
Yes. Repairs are available in our stores or by courier to our location in Linz.
- 12
Repair time varies depending on the item. You will be notified after the inspection.
- 13
Yes, third-party repairs are available in our stores. Please contact us or the retailer.
- 14
At Je Inspi, we strive to produce pieces of the highest quality and craftsmanship. We strive to ensure that you enjoy our products for many years. Our customer service team is happy to answer any questions you may have regarding your product defect.
Please note that Je Inspi cannot help if your product has the following:
Missing parts, stones or links.
Loss of stones, pearls or backing pieces.
Damage caused by wear and tear, accidents or modifications.
We're happy to help with manufacturing defects. Please contact us if you believe your product is defective.